Revenue and Customs: Telephone Services
(asked on 26th October 2022) - View Source
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what estimate he has made for the average waiting time on HM Revenue and Custom's phone lines for individuals seeking support with tax credits; and if he will make an assessment of the adequacy of that call waiting time.
This question was answered on 2nd November 2022
HMRC publishes performance data monthly and quarterly at: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports and https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates.