Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, how many complaints of package holiday operators failing to provide adequate assistance during accommodation emergencies have been reported to the Competition and Markets Authority in each of the last three years.

Obtaining a definitive figure for the number of complaints would require a manual review, which would be disproportionate. But a search for relevant terms identified only one complaint relating to the provision of emergency accommodation by a package travel operator, which was received in 2025.

The CMA uses complaints, alongside other sources of information and intelligence, to help inform decisions as to the work it undertakes.