Energy Supply

(asked on 8th November 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps her Department is taking to improve public awareness of the Priority Services Register.

Answered by
Amanda Solloway Portrait
Amanda Solloway
Government Whip, Lord Commissioner of HM Treasury
This question was answered on 15th November 2023

There is regulation in place to promote awareness of the Priority Services Register (PSR). For example, condition 26 of Ofgem’s gas and electricity supply licence requires suppliers to take all reasonable steps to promote the existence of the PSR and identify consumers who are eligible for the PSR. Furthermore, Government supports the provision of information to consumers through Citizens Advice, who have a statutory duty to provide energy advice to consumers.

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