Question to the Department for Transport:

To ask the Secretary of State for Transport, what she plans to implement the timeline is for launching the WhatsApp passenger support service during disruptions to Thameslink services; and what assessment she has made of the staffing levels required to ensure timely responses to passengers using it.

The Department for Transport has indicated that it will not be possible to answer this question within the usual time period. An answer is being prepared and will be provided as soon as it is available.