Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department has taken to enable Access to Work (a) advisors and (b) assessors to follow-up with claimants to ensure that recommended support has been implemented effectively.

Access to Work advisers work with customers and their employers where there are difficulties in procuring the support awarded under the grant. Where there is a dispute about whether a piece of equipment should be procured, Access to Work has no legal power to intervene in the dispute. Where there is a dispute between the customer and the employer Access to Work will signpost the customer and their employer to the Government Equalities Office who will advise on matters relating to disputes over reasonable adjustments.