Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what discussions she has had with the games publishing industry on the potential impact of remotely disabling and terminating video games on their responsibilities under the Consumer Rights Act 2015.

The Government is aware of concerns relating to the continued access to video games, including licensed, online-only video games, and we appreciate the frustrations of players of some games that have been discontinued. The Government has spoken with the video games industry and has responded to a recent petition on this issue.

There are no plans to amend existing consumer law on disabling video games. Those selling games must comply with existing requirements in consumer law, including the Consumer Rights Act 2015 (CRA) and Digital Markets Competition and Consumers Act 2024 (DMCCA), giving clear advice to consumers. Video game sellers must not omit or hide material information, or provide it in an unclear, unintelligible, ambiguous or untimely manner.