Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what recent assessment she has made of the adequacy of safeguards protecting residents of retirement homes from additional paid-for services from independent living providers.

The government is committed to ensuring that leaseholders, including those living in retirement homes, are protected from unfair and unreasonable practices.

There are currently two government-approved codes of practice in force in relation to the residential leasehold sector and private retirement housing. These are the Royal Institution of Chartered Surveyors (RICS) Residential Management Service Charge Code and the Association of Retirement Housing Managers (AHRM) Code of Practice. The enforcement of standards set out in these codes can be taken into account as evidence, at court or tribunal hearings.

Individual leases set out what services leaseholders may expect to receive, and what they should pay for. By law variable service charges must be reasonable and, where costs relate to works or services, the works or services must be of a reasonable standard. Should leaseholders wish to contest the reasonableness of their service charges, they may make an application to the appropriate tribunal. On 4 July, the government published a consultation on strengthening leaseholder protections over charges and services. It can be found on gov.uk here.

The government is giving careful consideration to the recommendations from the Older People’s Housing Taskforce report, including in relation to specialist accommodation for older people.