Veterans UK: Coronavirus

(asked on 3rd July 2020) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, with reference to the news story on the Veterans UK section of gov.uk entitled, COVID-19: changes to Veterans UK Services, published on 19 March, what steps he is taking to ensure that Veterans UK will be able to offer their full range of services as soon as possible as covid-19 lockdown restrictions are eased.


Answered by
Johnny Mercer Portrait
Johnny Mercer
This question was answered on 8th July 2020

Veterans UK has helped over 13,000 veterans since 23 March 2020.

All regular War Pension, War Widows Pension, Armed Forces Compensation and Armed Forces Pension payments continue to be paid into nominated bank accounts.

The full range of veterans' support services, including the Veterans UK Helpline and Welfare Service, has continued to be provided throughout the Covid-19 pandemic and all requests for help have been responded to.

Veterans Welfare Service and Defence Transition Services have continued to operate remotely and provide all services except face to face meetings. Work is ongoing to assess when the face to face service might be able to begin again and will be based on Government Guidance and risk assessments for staff and veterans.

Staff have been returning in a progressive manner to the office since this became possible by implementing the Government advice and maintaining social distancing in the workplace.

Veterans UK are currently in the process of assessing outstanding workloads and developing a recovery programme to process new and existing claims and appeals as quickly as possible.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
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14/12/2020 - Department of Health and Social Care
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Latest Documents
Recent Speeches related to Veterans UK: Coronavirus

1. Oral Answers to Questions
14/09/2020 - Commons Chamber

1: customers were able to access benefit payments during lockdown. It remains the case that at least 99% of customers - Speech Link
2: either universal credit or housing benefit. What steps can he take to ensure that that rent will be paid - Speech Link
3: owed and what tenants have paid. What immediate steps can the Minister take to deal with these structural - Speech Link

2. Oral Answers to Questions
09/07/2020 - Commons Chamber

1: Department is taking to help the tourism sector reopen safely as covid-19 lockdown restrictions are eased. [904456] - Speech Link
2: to get it back on its feet, including developing covid-secure reopening guidance for tourism businesses - Speech Link
3: was delighted to see the sector take its first steps towards reopening last weekend and to hear the announcement - Speech Link

3. Oral Answers to Questions
04/06/2020 - Commons Chamber

1: Friend worked on online harms during his time as Secretary of State, and I pay tribute to him for the work - Speech Link
2: but can I urge him to bring forward legislation as soon as possible so that the House can consider it? Also - Speech Link
3: we speak, and on pretty much a daily basis, I am taking the decisions necessary to ensure we bring forward - Speech Link

4. Oral Answers to Questions
02/11/2020 - Commons Chamber

1: as well as digitising the Veterans UK services. Defence Transition Services is delivering tailored support - Speech Link
2: specialist recruitment business run by veterans for veterans. Will the Minister join me in congratulating - Speech Link
3: the Overseas Operations (Service Personnel and Veterans) Bill have been warmly welcomed in constituencies - Speech Link

5. Oral Answers to Questions
11/11/2020 - Commons Chamber

1: Scotland, through the covid crisis. The coronavirus job retention scheme has always been a UK-wide scheme, and - Speech Link
2: those on the SNP Benches with the comments of the Secretary of State?At the last Scottish questions - Speech Link
3: new economic situation in England, that it was a UK-wide scheme. It is 80% for the whole of the United - Speech Link

Latest Speeches
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1. COVID-19 Genomics UK Consortium: Overseas Aid
asked by: Layla Moran
29/04/2021
... how much Official Development Assistance has been allocated to support research conducted by COG-UK in (a) 2020-21 and (b) 2021-22.

2. Covid-19 Bereaved Families for Justice UK
asked by: Baroness Sherlock
17/11/2020
... have had with the COVID-19 Bereaved Families for Justice group.

3. Covid-19 Bereaved Families for Justice UK
asked by: Sarah Owen
18/06/2021
... if he will meet with the members of the Covid-19 Bereaved Families for Justice group.

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asked by: Charlotte Nichols
20/09/2021
... what plans he has to have the Covid-19 Bereaved Families for Justice Group included in the membership of the UK Commission on Covid Commemoration.

5. Veterans UK: Telephone Services
asked by: Sharon Hodgson
18/06/2020
... how many (a) calls and (b) emails were recorded by the Veterans UK Helpline service in each month of 2019.

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