Jobcentres: Staff

(asked on 2nd July 2020) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if her Department will publish updated guidance to work coaches on the reintroduction of conditionality on 1 July 2020.


Answered by
Mims Davies Portrait
Mims Davies
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 7th July 2020

To support our re-implementation of Claimant Commitments in July, we are issuing guidance to Work Coaches and Case Managers. We are managing this in a phased approach to deliver a tailored and effective service for our customers, recognising the individual and prevailing circumstances including COVID restrictions. We have not needed to issue new guidance on benefit sanctions. We trust and empower our job centre managers and Work Coaches to work with their customers appropriately.

We regularly update the guidance and up-to-date information about the employment and benefits support available, including Universal Credit, Statutory Sick Pay, New style Jobseeker's Allowance, and Employment and Support Allowance, can be found here:

www.understandinguniversalcredit.gov.uk/employment-and-benefits-support/.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
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