Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, pursuant to the Answer of 20 November 2023 to Question 1894 on Electronic Government: Proof of Identity, how his Department plans to expand GOV.UK One Login customer and technical support operations.

The GOV.UK One Login programme is continuing to expand its customer and technical support, as planned. In addition to a new contact centre that provides real-time multi-channel assistance to users, GOV.UK One Login recently launched an enhanced technical service desk with round-the-clock monitoring and support for more complex technical issues. We regularly review user demand, performance levels and customer feedback to optimise operational capacity, using automation where appropriate to ensure high quality and efficient service provision. GOV.UK One Login has robust security and resilience measures in place to keep users’ data safe.