Energy Supply: Standards

(asked on 1st November 2021) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment he has made of the effectiveness of the energy retail market; what steps his Department has taken to ensure the protection of existing customers whose suppliers fail; and what steps he is taking to reform that market.


Answered by
Greg Hands Portrait
Greg Hands
This question was answered on 9th November 2021

The Government previously committed to assess potential preform of the retail energy market as we transition to net zero. The Net Zero Strategy is clear that the energy retail market must be sustainable and resilient and protect consumers in the transition to net zero. The Government will work with Ofgem to identify the reforms needed to build a resilient market

The Government and Ofgem ensure the customers of companies who exit the market have their credit balances protected and continuity of supply – through a Supplier of Last Resort process.

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