Housing: Owner Occupation

(asked on 1st November 2021) - View Source

Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Levelling Up, Housing and Communities, what assessment his Department has made of the potential merits of strengthening consumer protections for the owners of new build properties.


Answered by
Eddie Hughes Portrait
Eddie Hughes
This question was answered on 4th November 2021

The Government is committed to strengthening consumer protection for the owners of new build homes. The Government is bringing forward provision for a New Homes Ombudsman scheme in the Building Safety Bill, which will improve homebuyer protection and redress. The Bill includes provision to require developers to become members of the ombudsman scheme, which will provide dispute resolution to homebuyers with complaints about their developer, and for a developers' code of practice about the standards of conduct and standards or quality of work expected of members of the scheme.

Housing is a devolved matter and the provisions are for England. We are in discussions with the devolved administrations about the New Homes Ombudsman provisions, and they are considering how this policy might be taken forward in Scotland, Wales and Northern Ireland.

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