Train Operating Companies
(asked on 3rd March 2017) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, what steps his Department is taking to ensure companies are compliant with consumer law with particular regard to the Consumer Rights Act 2015.
This question was answered on 10th March 2017
It is the responsibility of individual transport businesses to ensure that they are compliant with their legal obligations.
In the rail sector, the Office of Rail and Road is a designated enforcer of consumer law and has been working with the Rail Delivery Group and individual train operators over the last year to raise their awareness of the Consumer Rights Act 2015 and their obligations under it.