Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the effectiveness of Crawford & Company in administering the Vaccine Damage Payment Scheme; and for what reason that company was selected to manage the process.

The NHS Business Services Authority is the administrator of the Vaccine Damage Payment Scheme (VDPS). Crawford and Company provides a medical assessment service for the VDPS. Crawford and Company were awarded this contract following a formal procurement process under the Public Contracts Regulations 2015 (as amended). The procurement process was open, fair, and transparent. Crawford and Company emerged as the successful bidder following an evaluation of their bid, and the contract started in March 2022, following their successful bid.

Key performance indicators are in place to ensure the effectiveness of the medical assessment service, and are closely monitored via the contract. This includes a target that 95% of medical assessments are returned to the NHS Business Services Authority within 15 working days. The supplier has achieved this target since August 2023.