Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps he is taking to help ensure that social media companies provide adequate support to customers who are the subject of hacking and fraud.

As fraud offences are ‘priority offences’ under the Online Safety Act (OSA), all user-to-user services in scope must prevent illegal fraudulent content from appearing on their platforms and swiftly remove if it does. They must also effectively mitigate the risk of their service being used to facilitate fraud.

The OSA also requires in-scope platforms to provide accessible complaints and appeals procedures for their users. Additionally, those services over the designated threshold (Category 1 services) must uphold their terms of service.