Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what information his Department holds on prisons in England and Wales that have experienced problems with the virtual visits system that resulted in (a) delayed visits and (b) the prevention of the provision of those visits.

We have introduced a temporary emergency video calling service in recognition of the importance of maintaining family contact while social visits have been temporarily suspended in prisons in England and Wales. Due to the urgency of the situation and the complexity required in assessing and approving a solution to provide these services, a direct award under Regulation 32 (2) (c) was made. We have published information regarding the provision of video calls on GOV.UK and made clear we will continue to expand secure video calling to more establishments during this time.

The list of prisons providing video calling visits to prisoners on the 18 June 2020 was as follows; Berwyn, Bronzefiled, Buckley Hall, Chelmsford, Cookham Wood, Deerbolt, Downview, Durham, Eastwood Park, Feltham, Full Sutton, Gartree, Guys Marsh, High Down, Hull, Send, Stocken, Swinfen Hall, Wayland, Werrington, and Wetherby. We are currently engaged with further establishments to train and help prepare them to introduce this service, which means further establishments will go live at different times based on local preparedness. Some establishments have encountered local network and connectivity issues which have required bespoke technical solutions to be developed to allow them to commence live calls.

The Ministry of Justice does not hold a central list of offenders who are denied access, specific incidents that have led to issues, and the costs involved with the system broken down by prison. In principle, all prisoners will have access to video calls, however, Governors and Directors may withhold access from prisoners where, based on an assessment of risk, to do so is necessary, non-discriminatory and proportionate under Prison Rule 34 or YOI Rule 9. In these instances the reasons for withholding access must be recorded. As we are in the process of implementing provision more widely throughout the estate it is too early to make operational assessments, however, this will be conducted at a suitable time.

At the appropriate time, we will consider future options for video calling across the estate beyond Covid-19 restrictions, which may include a competition for such services.