Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that people continue to have access to the Parliamentary and Health Services Ombudsman (PHSO) while complaint processing with the Independent Case Examiner exceeds PHSO complaint review timeframes.
Decisions on whether to accept a complaint which has not exhausted DWP’s complaint processes – including its independent tier - rest with the Parliamentary and Health Service Ombudsman’s Office.