Universal Credit: Administration

(asked on 11th December 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether there is (a) a minimum, (b) a maximum and (c) an optimal number of universal credit cases overseen by each case manager.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 19th December 2023

There is no set minimum/maximum or optimum caseload size. We do look to equalise pressures/caseloads in the network via recruitment in or pivoting work out of a site

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