Personal Independence Payment: Medical Examinations
(asked on 10th October 2022) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints were (a) made about Personal Independence Payment medical assessments in each month from January 2018 to September 2022, (b) upheld and (c) subsequently escalated to the Ombudsman.
The number of complaints received by Capita and Independent Assessment Services (IAS) relating to the Personal Independence Payment (PIP) assessment process, and the amount of those complaints which were upheld, are shown in the tables below.
The number of complaints received by the assessment providers during this period, equates to less than 1% of the total number of assessments undertaken.
2018
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
Rec’d | 840 | 940 | 810 | 790 | 880 | 780 | 810 | 830 | 710 | 810 | 800 | 610 |
Upheld | 160 | 130 | 190 | 140 | 120 | 140 | 150 | 160 | 170 | 120 | 150 | 150 |
2019
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
Rec’d | 880 | 780 | 860 | 710 | 760 | 720 | 870 | 770 | 720 | 900 | 790 | 560 |
Upheld | 130 | 190 | 160 | 200 | 180 | 150 | 190 | 180 | 160 | 160 | 180 | 160 |
2020
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
Rec’d | 610 | 630 | 560 | 360 | 280 | 290 | 280 | 250 | 270 | 320 | 300 | 260 |
Upheld | 140 | 110 | 130 | 90 | 90 | 60 | 60 | 40 | 50 | 60 | 50 | 70 |
2021
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
Rec’d | 300 | 390 | 410 | 390 | 340 | 350 | 320 | 280 | 300 | 270 | 290 | 230 |
Upheld | 80 | 90 | 150 | 120 | 110 | 110 | 90 | 90 | 100 | 100 | 70 | 90 |
2022
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep |
Rec’d | 270 | 270 | 280 | 220 | 260 | 290 | 250 | 290 | 280 |
Upheld | 70 | 80 | 80 | 60 | 90 | 80 | 120 | 90 | 100 |
Please note
All volumes have been rounded to the nearest 10.
All the above data is derived from contractual management information produced by the assessment providers and may have been derived from a different data set than previously published.
We are unable to provide details of how many of these complaints were subsequently escalated to the Parliamentary and Health Service Ombudsman (PHSO). The PHSO usually only accept a complaint for investigation once it has exhausted the assessment providers complaint process, including the Independent Case Examiner (ICE). Although we cannot provide the number of complaints that are escalated to PHSO, I can confirm that they publish final decisions made on all accepted cases here.