Question to the Department for International Trade:

To ask the Secretary of State for International Trade, what accounts for the difference between the total number of calls to the Export Support Service between 1 April and 20 September 2022 implied by the percentage figures contained in the Answer of 28 September 2022 to Question 51514 of 1,925.5 calls and the 2,820 calls reported in the Answer of 28 September 2022 to Question 51512.

Any users which were not accounted for in the figures provided in the answer to Question 51514 either refused to provide their data or were not businesses, and this data is stored on separate systems. The number of calls received by the Export Support Service is reported using the supplier’s telephony system, which was used to answer Question 51512. The case outcome data is reported using the supplier’s Customer Relationship Management (CRM) system, which was used to answer Question 51514. The difference between these figures is the number of calls logged on the telephony system, and the number of cases entered into the CRM system.