Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what representations his Department has received from consumers on the sale of Green Deal services by Home Energy and Lifestyle Management Ltd.

The Department is aware that some customers of the Green Deal Provider, Home Energy & Lifestyle Management Ltd (HELMS), have made allegations that they were mis-sold their Green Deal plans by HELMS. In November 2015, my rt. hon. Friend the Secretary of State imposed sanctions on HELMS for breaches of the Green Deal Code of Practice. HELMS has since gone into liquidation. It would not be appropriate to comment on individual cases at this stage. However, customers who have complaints about their plans should raise these with the Green Deal Ombudsman or Financial Ombudsman Service as appropriate.