Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what metrics are used to measure work coach performance in JobCentres.

We do not measure performance at individual work coach level; performance is measured at jobcentre level. Regular performance discussions are held to review and manage jobcentre performance. DWP currently manages jobcentre performance through a comprehensive framework that includes key performance indicators, performance discussions, and various support mechanisms. Each jobcentre, district, group and area will have it's own performance discussions, supported by performance leaders who provide analytical support and insight relevant to their area.