Veterans UK: Telephone Services
(asked on 8th June 2020) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, pursuant to the answer of 4 June 2020 to Question 51724 on the Veterans UK Helpline, when the telephone service of the Veterans UK Helpline will be in full service.
This question was answered on 11th June 2020
COVID -19 workplace guidelines currently restrict the number of staff who are able to attend the workplace safely. The reduced capacity is however dealing with the level of calls being received and the email process continues to be an option for customers wanting contact Veterans UK. The email only service adequately coped with the demand from customers and all requests for help have been responded to.