Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, if he will ask the Chief Executive of Clarion Housing Group to report how many tenants in all-electric blocks who suffered a loss of heating and/or hot water since the new contract for those utilities commenced with Ecolution Energy Services were given appointments for an electrician or engineer to attend those blocks within (a) 24 hours, (b) 72 hours and (c) 28 days.

As a private registered provider of social housing, Clarion is required to meet the Regulator of Social Housing’s standards. This includes a requirement that landlords provide a cost-effective repairs and maintenance service that responds to the needs of and offers choices to tenants. It also has the objective of getting repairs and improvements right the first time. However, it is up to housing associations to develop their own procedures for tenants to report repairs and complaints and their own service commitments to their tenants.