Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what formal (a) complaints and (b) other processes are in place to ensure that the hotels being used for covid-19 quarantine following international travel are held accountable by (i) service users and (ii) his Department.

The Department contracts Managed Quarantine Service hotels via Corporate Travel Management (CTM). Initial complaints are raised with CTM to address with hotels. In addition, the Department has deployed liaison officers to liaise with hotels in England to ensure that Standard Operating Procedures are being adhered to in line with any contractual standards. The Department’s contract management and commercial teams monitor standards and performance and will terminate contracts where performance or standards remain below requirements.