Supermarkets: Coronavirus

(asked on 28th May 2020) - View Source

Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what discussions he has had with representatives from supermarkets on ensuring that appropriate adjustments have been made to enable as many disabled people as possible to shop safely during the covid-19 outbreak.


Answered by
Victoria Prentis Portrait
Victoria Prentis
Attorney General
This question was answered on 4th June 2020

The Government has been working closely with supermarkets to ensure that disabled people have access to the food and essential goods that they need.

We have published guidance online that explains what steps people can take if they are unable to access food. This guidance has been shared with local authorities, retailers and charities to help them respond to enquiries from those seeking help. The guidance can be found at https://www.gov.uk/guidance/coronavirus-covid-19-accessing-food-and-essential-supplies.

Supermarkets have been working at pace to expand the total number of delivery and click and collect slots. We have secured a limited number of supermarket delivery slots for the dedicated use of vulnerable people who are having difficulties in securing access to food and who have no other options available to them. We are working closely with local authorities and charities to help make sure these delivery slots are made available to those who need them most. We have built a bespoke digital service to enable local authorities and a number of charities to directly refer individuals for access to the prioritised slots.

Most supermarkets also offer protected in-store shopping hours to the disabled and their carers.

All major supermarkets have introduced cashless volunteer shopping cards that can be purchased online and used by volunteers to purchase foods on behalf of those self-isolating or in vulnerable groups.

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