Question to the Department for International Trade:

To ask the Secretary of State for International Trade, how many callers to the Export Support Services Contact Centre took part in customer satisfaction surveys in each month between April 2022 and September 2022; and how many and what proportion of those callers said that they were satisfied with (a) the professionalism of the call handler and (b) the overall service they received.

During Quarter 2 (April to June) 2022, 42% of users responded to the Helpline’s Customer Satisfaction survey. Of these, 88% said they were satisfied with the professionalism of the call handler, and 75% said they were satisfied with the overall service. During Quarter 3 (July to 20 September) 2022, 43% of users responded to the survey. Of these, 92% said they were satisfied with the professionalism of the call handler, and 80% said they were satisfied with the overall service.