UK Trade with EU: Telephone Services
(asked on 20th September 2022) - View Source
Question to the Department for International Trade:
To ask the Secretary of State for International Trade, what the average number of full-time agents employed by the Export Support Services Contact Centre was between 1 April 2022 and 30 September 2022; and what the average agent utilisation rate was during core operating hours in each month of that period.
This question was answered on 28th September 2022
Between 01 April 2022 and 20 September 2022, the average number of agents was 16.3 FTE, and the average agent utilisation was 7%. Any activity not included in the overall target includes breaks, holidays, sickness, training, coaching and other non-customer facing activity.