Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what discussions his Department has had with Ofgem on energy companies’ policies on responding to issues with customers’ smart meters such as inaccurate or failed readings.

The Department for Business, Energy and Industrial Strategy works closely with Ofgem and industry to monitor and support a positive consumer experience of smart meters.

Energy suppliers are required by licence conditions to take all reasonable steps to ensure their customers’ smart meters are fully functional and are obligated to provide customers with complete and accurate information. Ofgem is responsible for regulating energy suppliers against their licence obligations.