East Anglia Rail Franchise: Compensation

(asked on 13th October 2016) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what the timetable is for the delay repay scheme to begin operating on the (a) Greater Anglia franchise and (b) West Anglia route.


Answered by
Paul Maynard Portrait
Paul Maynard
This question was answered on 18th October 2016

The Greater Anglia franchise already provides a Delay Repay scheme across the whole franchise including the West Anglia route.

Rail passengers will soon be able to claim compensation if their train is more than 15 minutes late under an improved compensation scheme we announced on 13 October 2016. However, we cannot set out the dates on each franchise as this is subject to commercial negotiation. To set out dates could place the Department in a weaker position in its commercial negotiations and we have a duty to ensure that we secure the best possible deal for taxpayers.

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