Child Maintenance Service

(asked on 9th September 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to tackle issues raised in the Independent Case Examiner's Annual Report 2020 on the Child Maintenance Service, including the findings on the way that Service presents its accounts information.


Answered by
Guy Opperman Portrait
Guy Opperman
Parliamentary Under-Secretary (Department for Work and Pensions)
This question was answered on 16th September 2021

Since the report was published in October 2020 the Child Maintenance Service has been running at a reduced level and has been focussed on frontline activity serving our customers due to the Coronavirus Pandemic.

However, we are now starting to increase that service and have introduced a Transformation Programme that will constantly review how we work and help to automate lots of processes.

We are continually improving our contact channels and we plan to improve our calculation letters in line with our online portal and system. This is so that all lines of communication between Child Maintenance Group and customers present information to customers in the same way to reduce confusion.

There are also proposed changes to our online portal that surround explaining the calculation and explaining the payment plan to our customers, these changes are planned for Quarter 3 of the financial year.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
Recent Documents related to Child Maintenance Service

1. DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020
30/10/2020 - Department for Work and Pensions
- View source

Found: Corporate report DWP complaints: Annual report by the Independent Case Examiner 2019 to 2020

2. Annual report and accounts 2019-20
16/12/2020 - National Audit Office

Found: Client Funds Account 2019/20 2012 Child Maintenance Scheme Presented to the House of Commons pursuant

3. Child maintenance: client funds account 2019 to 2020
16/12/2020 - Department for Work and Pensions
- View source

Found: Client Funds Account 2019/20 2012 Child Maintenance Scheme Presented to the House of Commons pursuant

4. Annual report and accounts 2019-20
16/12/2020 - National Audit Office

Found: Client Funds Account 2019/20 1993 and 2003 Child Maintenance Schemes Presented to the House of Commons

5. Child maintenance: client funds account 2019 to 2020
16/12/2020 - Department for Work and Pensions
- View source

Found: Client Funds Account 2019/20 1993 and 2003 Child Maintenance Schemes Presented to the House of Commons

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