Question to the Department for Education:

To ask the Secretary of State for Education, whether the Government plans to compensate students who attended university during the covid-19 pandemic for missed in-person teaching.

The unprecedented and unique nature of the COVID-19 pandemic necessitated changes to the way higher education (HE) providers delivered their teaching.

The former Minister for Higher and Further Education wrote to all English HE providers to make clear that they are expected to offer a high-quality, face-to-face student experience. Online learning should only be offered to enhance the student experience, not to detract from it, and it should not be used as a cost-cutting measure. The former Secretary of State for Education wrote an open letter to students about face-to-face teaching, setting out what they can do if they feel they are not getting the teaching they signed up for.

HE providers are independent and autonomous bodies who are responsible for the management of their own affairs. If current or former students have concerns about the delivery of their university courses, they should first raise them with their provider. If their concerns remain unresolved, students at providers in England or Wales can ask the Office of the Independent Adjudicator (OIA) for HE to consider their complaint. OIA recommendations can include practical remedies as well as financial compensation, where that is deemed appropriate.