Pension Credit: Applications
(asked on 28th November 2023) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 28 November 2023 to Question 3498 on Pension Credit: Applications, what steps his Department is taking to modernise the Pension Credit application process.
This question was answered on 4th December 2023
Citizens currently have the choice of three routes to make an application to Pension Credit, online, by phone or by paper. Through our Service Modernisation Programme, DWP aims to further improve the process of claiming Pension Credit based on user research with customers and their representatives.