Members: Correspondence
(asked on 3rd September 2021) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps he is taking to improve departmental response times to correspondence from hon. Members.
This question was answered on 13th September 2021
In 2020 the Department received 31,509 cases from hon. Members compared to 10,467 in 2019; the increase was overwhelmingly due to the impact of the COVID-19 pandemic.
We have taken steps to improve efficiency through the end-to-end correspondence process and have doubled the number of staff in the Department’s correspondence unit temporarily to cope with the extra demand.