Revenue and Customs: ICT
(asked on 2nd November 2026) - View Source
Question
To ask the Secretary of State for Digital, Culture, Media and Sport, whether her Department has or has had any role in a) approving and b) monitoring the new HMRC enterprise customer relationship management system.
Answered by
Stephanie Peacock
Parliamentary Under-Secretary of State (Department for Digital, Culture, Media and Sport)
This question was answered on 13th November 2026
This is a matter for HM Revenue and Customs (HMRC), which is accountable to HM Treasury. The Enterprise Customer Relationship Management (ECRM) programme’s business case was approved internally by HMRC in March 2026 and progressed through the HM Treasury approval process in April 2026. Government Digital Service provided digital assurance on the programme and continues to engage with HMRC, including monitoring progress through programme governance.