Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, with reference to his Department's contract entitled Medical Assessments: Vaccine Damage Payment Scheme, procurement reference, CF-0724900D0O000000rwimUAA, whether Crawford & Company are required to respond to Vaccine Damage Payment Scheme claims within a specified time period; and whether they receive rewards on account of the speed of assessments.

The length of time it takes to process a Vaccine Damage Payment Scheme (VDPS) claim varies from case to case. This is because medical records will often be gathered from claimants’ healthcare providers before a claim undergoes medical assessment, and receiving a claimant’s records can take time.

95% of the assessments that are shared with an independent medical assessor should be returned to the VDPS administrators, the NHS Business Service Authority, within 15 working days. Sometimes this can take longer because medical assessments are complex, and these medical assessors will review individual medical records, which can be thousands of pages.

No rewards are provided within the contract.