Railways: Compensation
(asked on 3rd June 2016) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, in which month he expects the new arrangements for rail passenger refunds following delays to be announced.
This question was answered on 13th June 2016
We are committed to improving compensation arrangements for passengers. The Chancellor announced in his Autumn 2015 Spending Review that passengers will soon have access to compensation when trains are over 15 minutes late. We expect to make an announcement on this in the coming months.