Personal Independence Payment: Appeals

(asked on 22nd October 2019) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she is taking to ensure that the mandatory reconsideration process is an effective means of redress for applicants who have not been awarded personal independence payment.

Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 29th October 2019

Earlier this year we implemented a new approach to handling applications for Mandatory Reconsideration (MR) in PIP which includes contacting claimants, where appropriate, to see if there is information that would enable us to change the decision. To support this, we are investing additional time for communication, evidence gather and review. This approach supports our aim of making the right decision as early as possible, so that claimants don’t need to progress to the appeal stage. Early results have been positive and the same approach has now been adopted in ESA and UC. We continue to engage with stakeholders to explore how we can further improve the effectiveness of the MR process.

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