Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure all Personal Independence Payment claimants are adequately informed of their rights of mandatory reconsideration when offering claimants an increased benefits award over the telephone after their appeal has been lodged.

If an appealed decision is revised, the claimant can immediately appeal that decision without first having to request a Mandatory Reconsideration. This is explained both in the phone call which is made when this option is discussed, and again in the decision notice should the claimant agree to the decision being revised.