Energy: Billing

(asked on 13th July 2022) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, with reference to the press release entitled Ofgem requires improvements from energy suppliers on customer direct debits, published on 13 July 2022, if he will make an assessment of the implications for his policies of the finding that there are moderate to severe weaknesses in the direct debit and charging processes used by some energy suppliers.


Answered by
Greg Hands Portrait
Greg Hands
Minister of State (Department for Business and Trade)
This question was answered on 21st July 2022

The independent regulator Ofgem has a duty to protect energy consumers by ensuring they are treated fairly. Ofgem has said it expects the five suppliers with moderate or severe weaknesses to review their direct debit arrangements, submit an action plan, and make repayments if needed. More detail can be found here: https://www.ofgem.gov.uk/publications/press-release-ofgem-requires-improvements-energy-suppliers-customer-direct-debits.

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