Question to the Department for Transport:

To ask the Secretary of State for Transport, whether LNER met its target to modernise training for all frontline staff by March 2026; and how many staff have completed this modernised training program to date.

London Northeastern Railway (LNER) has confirmed that it has successfully transformed and embedded modernised training for frontline staff within its business. This training is delivered through Training, Engagement and Development days and is undertaken by all on-train and station colleagues as part of a continuous 16-week training cycle.