Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to support homeowners to remove and replace faulty home insulation.

Installations of any insulation under current Government schemes must comply with the PAS 2030 and PAS 2035 standards. In any instance where insulation is installed improperly under these schemes, consumers are entitled to remediation by their installer or, failing that, the guarantee provided.

The TrustMark website contains further guidance on how consumers can complain if things go wrong and the dispute resolution process: https://www.trustmark.org.uk/homeowners/if-things-go-wrong.

Through the Warm Homes Plan, the Government will further drive up the quality of installations and protect consumers.