Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if his Department will make an assessment of the effectiveness of the application process for Pension Credit; and if he will take steps to help increase the accuracy of decisions made on Pensions Credit applications.

The Department regularly looks at the effectiveness of its Pension Credit claims processes. A Quality Framework is used to assess the accuracy of Pension Credit decisions and this informs operational learning and continuous improvement. Pension Credit is being modernised and user research is integral to our design for modernising the Pension Credit application processes to ensure the effectiveness and accuracy of Pension Credit application processes.