Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will make an assessment of the adequacy of the (a) accessibility and (b) other aspects of the application process for Pension Credit.

The Department is in the process of modernising the Pension Credit delivery and consideration of accessibility, having previously undertaken an assessment of the application process and introduced online claims, in addition to telephone and paper claims. DWP Agents and third-party organisations being available to support customers with the application process, and ease of the application process, form core elements of our transformational design activities.