Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, whether she is taking steps with Cabinet colleagues to help tackle (a) digital exclusion and (b) inability to afford a sufficient, private and secure internet connection to meet essential needs.

We recognise that being digitally excluded makes it more difficult for people to make use of essential services. DCMS is responsible for coordinating HMG digital inclusion policy, and aims to ensure that people across the country from all backgrounds have a base level of digital skills, as well as internet access - two of the most fundamental aspects of digital exclusion.

DfE’s Digital Entitlement allows for adults with no or low digital skills (below level 1) to study for new Essential Digital Skills Qualifications (EDSQs) for free. Out of work claimants can be mandated as part of their Claimant Commitment to basic foundation digital skills provision where the work coach considers this will progress the claimants labour market journey.

On Monday 27 June, 2022, the DCMS Secretary of State met leaders of the UK’s major fixed broadband, landline and mobile operators and agreed a set of public commitments to support households with their connectivity costs.

Since January 2021, DCMS has worked with operators to improve the number and quality of social tariffs in the market. As a result of our engagement, a range of affordable, social tariffs are now available in 99% of the UK. BT, Virgin Media O2, Sky, Vodafone and other providers offer voice, mobile and broadband social tariffs starting at £10 per month for households in receipt of Universal Credit and other means tested benefits.

Public libraries also play an important role in supporting digital inclusion. Around 2,900 public libraries in England provide a trusted network of accessible locations with staff, volunteers, free wifi, public PCs, and assisted digital access to a wide range of digital services. Library staff and volunteers have been trained in digital skills so that they can provide library users with in-person support in using digital applications and services.