Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps his Department is taking to (a) improve the quality of administrative tasks within the NHS and (b) reduce the number of people receiving an invitation to an appointment after the date it is supposed to have taken place.

The Government is putting patients first, making sure they are seen as quickly as possible and have the best possible experience, which includes receiving timely communication and experiencing high quality administration.

The Elective Reform Plan, published in January 2025 as part of the Government’s Plan for Change, sets out the reform we will deliver to reduce waiting times and improve experience of care. This will be patient-led and co-developed with people that use the National Health Service. We will work with patients, carers, and their representatives to target the things that matter most and will publish minimum standards patients should expect to experience.

We are reforming the digital landscape to improve productivity, communication, and offer greater convenience for NHS service users, including changing the NHS App to make it easier and more helpful for patients to access information about their appointments. By the end of March 2025, 85% of acute trusts will allow patients to view appointment information via the NHS App if they wish, reducing reliance on physical letters. We will also provide high quality, non-digital options for those who want and need them.

The Government is also reducing the burden of administrative tasks in the NHS. On Friday 4 October 2024, the Government and NHS England launched a Red Tape Challenge to address bureaucracy between primary and secondary care and give our health professionals back time to do what they do best. The challenge is being led by NHS England leaders, Medical Director for Primary Care, Dr Claire Fuller, and Medical Director for Secondary Care and Quality, Stella Vig.