Railways: Compensation

(asked on 9th October 2026) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether she has made an assessment of the potential merits of introducing a standardised Delay Repay compensation threshold across all rail operators.


Answered by
Keir Mather Portrait
Keir Mather
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 19th October 2026

The majority of DfT train operators already offer the same delay repay compensation thresholds.

To improve the system for passengers, In March we announced the current, complex system across fourteen different train companies will be merged into one easy-to-use service under Great British Railways. We also announced that for the first time, rail passengers will be able to claim Delay Repay directly from wherever they buy their ticket, making it quicker and easier to apply for compensation.

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