Social Security Benefits
(asked on 18th June 2015) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what plans he has to reduce delays in benefits payments.
This question was answered on 24th June 2015
DWP has made a number of operational improvements in benefit processes, supporting both speed of clearance and overall customer experience.
There are no delays. In fact, processing speeds have improved, steadily increasing from 85.8% of JSA claims processed in 16 days in 2009-10 to 96% in 2004-15. We have also steadily increased the number of Employment and Support Allowance claims processed in 16 days from 72.9% in 2009-10 to 93.6% in 2014-15.