British Nationals Abroad: Coronavirus

(asked on 19th March 2020) - View Source

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign and Commonwealth Affairs, what estimate he has made of the (a) number of calls being answered by and (b) average cost of calls to his Department's hotline for British nationals that are attempting to return home from overseas.


Answered by
Nigel Adams Portrait
Nigel Adams
This question was answered on 27th March 2020

Volumes of calls to our global consular contact centres are at unprecedented levels. Our staff in the consular contact centres are working around the clock to do the best they can for British people overseas. We have already reinforced our contact centres and given the dramatic increase in demand we will increase our capacity further. Those calling are charged the cost of a local rate call.

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