Capita Business Services: Standards
(asked on 15th March 2016) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what targets his Department has set for the performance by Capita Business Services Ltd on its provision of personal independence payment services in Wales.
This question was answered on 23rd March 2016
The Department has agreed a range of performance measures with Capita Business Services Ltd. Specifically, targets have been agreed on the timescales for undertaking assessments, the quality of assessments, and the claimant experience.